Category Archives: call center

so here we are

I am back in Dar es Salaam, back at Twaweza, and back working on mobile data gathering. Before giving you an overview about the things that will be happening in the weeks to come, I will first use this post to … Continue reading

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Finishing baseline & preparing mobile follow-ups

Having completed our 550 face-to-face baseline interviews and preparing the mobile follow-up phase, it seems about time for some first data-poking. At this point, things still are rather preliminary, mainly because we so far have entered the baseline data only … Continue reading

Posted in call center, IVR, nonresponse, poverty, sampling, USSD, WAP | 1 Comment

A word on technologies

We have been in the field for about two weeks and finished interviewing in the district of Temeke a couple of days ago (with Ilala & Kinondoni still to go). Once the face-to-face baseline interviews are rounded off, we will … Continue reading

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Baseline study & mobile follow-ups: a first overview

This post will give you a first overview of the project. Specifically, I will provide some information about the baseline survey (including sampling technicalities) and the technologies we will use for the mobile phone follow-up. We are charting new territory … Continue reading

Posted in call center, dar es salaam, incentives, IVR, sampling, survey methodology, USSD, WAP | 3 Comments